Our client, a well-established and respected business located in Lichfield, is seeking an experienced Credit Control Supervisor for a permanent role. Renowned for their commitment to staff welfare and exceptional customer service, the company provides comprehensive training and fosters a supportive and inclusive working environment.

This is an exciting opportunity for a Credit Control Supervisor to join a highly experienced team. Reporting directly to the Finance Director, you will lead a small team of credit controllers, ensuring efficient debt collection processes while maintaining strong customer relationships. Collaboration with key stakeholders will be vital to identifying, flagging, and resolving disputes promptly.
Your primary responsibilities will include:
• Supporting and coordinating the Credit Control team to optimise performance.
• Managing your own portfolio of customer accounts, focusing on reducing overdue debts.
• Understanding complex credit issues, mitigating risks, and ensuring adherence to company credit policies.
• Opening new accounts, conducting credit checks, and assessing customer creditworthiness.
• Maintaining accurate and up-to-date customer records and account details.
• Handling Applications for Payment, Customer Payment Certificates, and Retentions, as well as reconciling customer accounts and payments.
This is a hands-on role requiring a proactive and organised individual who can foster teamwork and drive results.